At Lulu, we take your privacy seriously. This Data Privacy Notice explains how we collect, use, share, and protect your personal information when you visit our website or use our services. By using our website or services, you consent to the practices described in this notice.

The Customer hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Customer’s personal data, Phone Number, Email Id and any other materials as applicable as follows:

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Such as your name, email address, phone number, and shipping address.
• Payment Information: Including your credit card number, billing address, and other payment details. Please note that we do not store your payment information on our servers.
• Account Information: If you create an account with us, we may collect information related to your account, such as login credentials and order history.
• Usage Information: We may collect information about your interactions with our website, such as the pages you visit, the products you view, and your browsing behaviour.
• Communication Information: If you contact our customer support or subscribe to our newsletter, we may collect information related to your inquiries or preferences.

2. How We Use Your Information.

We use your personal information for the following purposes:

• Order Processing: To fulfil your orders, process payments, and deliver products or services.
• Customer Support: To provide customer support and address your inquiries or concerns.
• Marketing and Communication: To send you promotional offers, newsletters, and updates about our products and services, with your consent.
• Analytics: To improve our website and services by analysing user behaviour and preferences.

3. Sharing Your Information

Sharing Your Information

• Service Providers: Third-party service providers who help us process payments, full fil orders, and provide other services
• Legal Requirements: When required by law or to protect our rights, safety, or the safety of others.

4. Your Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information by logging into your account.
• Withdrawal of Consent: You can withdraw the consent given at any time. After the consent is being withdrawn you can ask to cease the processing of data and also to erase your personal data.
• Marketing Preferences: You can opt out of marketing communications or withdraw your consent at any time by following the unsubscribe instructions provided in our emails/SMS.

5. Data Security

We use industry-standard reasonable security measures to protect your personal information from unauthorized access or disclosure.

6. Changes to this Notice

We may update this Data Privacy Notice from time to time to reflect changes in our practices or for legal reasons. The updated notice will be posted on our website with a revised effective date.

7. Contact Us/Grievance Redressal Mechanism.

If you have questions or concerns about this Data Privacy Notice or our data practices or to raise any complaint, please contact our Data protection Officer or us at [Contact Information].

Name: Akshay Rajeev
Email: care@luluindia.com
Phone Number: 9778995248
If the grievance is not redressed, you may make a complaint to the Data Protection Board of India established by Central Government.